Somehow I feel that the workers there are pretty arrogant or some kind of discrimination is really serious there.
I went there for a few times now and the impression I get is worse than typical KFC or McDonalds. Serve them right that they have no customer during last Saturday afternoon! Haha.
The first incident is that, I went there late evening. There was hardly any people queuing up at the counter, great, I thought. So I walked up to them and tried to make my order. Somehow the workers there just assumed like I did not exist and did not even bother to look if there is anyone in front of the counter trying to make an order. I stood there for more than 3 minutes, then come along a few girls in a group and the counter staff attend to them immediately. I left the place immediately after that.
The next incident is that, I went there again with my sister hubby, which is a Guai Lo. Wow, the staff were so attentive. 2 of the workers were attending to us. Even when I tried to speak Malay to them, they can respond in English. A stark difference compare to my previous visit.
Actually this is not a problem if other fast food chain does not exist.
At the nearby KFC beside Carrefour, their staff does not have such problem. Either we are alone or in a group, everyone get treated the same way.
Probably they need to send their staff to some kind of course or something.
2 comments:
I really hate this, when clearly you can see they are doing nothing, they can see you need service, but go on talking to their friends or 'pretending' to be busy.
When I worked in retail customer service I always respected the public enough to APPEAR attentive, even if my personal feelings didn't want to.
Yesterday I went there again, well, they have a new manager already and a batch of new staff. Guess their staff has been rotated or something else.
There are plenty of these people everywhere, wondering what's going on in their head.
What were you selling in retail store? Hmm.
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