Some experience

In order to keep customers happy and keeping them loyal to us, we must understand the concept of total customer experience. Whatever customer do, the customer is always right. Even if the customer is obviously wrong, we should not say like "No, that's wrong", instead, it should be put as "I could think of a better idea, why not we...". To keep customer happy is easy,

Working as a team leader is very easy. To become a good team leader is hard. We have to motivate our team members so they will be performing all the time. We should encourage the team member to work harder and also smarter. We should let them learn as much as possible while wasting as little time as possible. We need to identify where is their weakness and also how to overcome it. We need to observe the strongest skillset that the member has and how to utilize them. We will need to promote teamwork and bonding between members. We have to find out what's causing them to underperform and finding out the problem within. We have to make them help each other in their quest for knowledge and personal growth. Teamwork is good but we should also recognize individual effort.